SUPPORT TOOLS

Better Business Bureau Online Complaint System

Submit your complaint to the BBB and allow them to assist in resolving it.

Been Funked

Post your complaint on a website devoted to publicly displaying the wrongdoings of major companies throughout the country.

Measured Up

Measured Up allows individuals to rate businesses and post reviews for public viewing.

Consumer Affairs

Independent information provider not affiliated with any other consumer organization, government agency or corporation.

Consumer Beef

Consumer Beef allows another opportunity to post your complaint publicly.

Small Claims Court

Small claims court systems can be contacted through your state’s website.  Most states have PDF versions of filing paperwork as well as fax numbers for submission.

Tips For Filing A Successful Complaint (by Complaint Girl™)

Use the following tips to make your next complaint a successful one.

1.   Locate The Fixer
   Before telling your story, assure that you are speaking to with the person who can fix the problem.  There is nothing more frustrating than explaining your situation over and over again.
   

2.   Organize the Details
   Before filing a complaint, make sure that you have all pertinent information and that it is organized and ready for presentation.  This is your turn in court and you want to be ready!
   

3.   Don’t Snowball
   Be a fair consumer and stick with the problem at hand.  Consumers don't deserve to be tricked and neither do businesses.  Be totally honest and only ask for solutions that are fair and reasonable.
   

4.   Specify the Resolution
   Always state what you are seeking as resolution.  If a refund is what you would like, state that.  Think of your ideal resolution.
   

5.   Keep Notes
   Notes are important.  Jot down any pertinent information relating to the complaint.  Include the names of anyone you speak with, the time and day of communication, names of witnesses, copies of correspondence, statements, receipts, etc.
   

6.   Retain Evidence
   Always keep a full paper trail of the situation until it is completely resolved.
   

7.   Follow-up For Closure
   Own the complaint.  In a perfect world, the business would follow-up with you.  Our world is not perfect and subsequently it is our responsibility as the consumer to follow-up on the business and make sure they are doing as they promised and making things right when necessary.  Stay firm!